Sunspear Energy designs, builds, and maintains premium renewable energy systems across Hawai‘i. Our mission is to strengthen our local community by making clean energy accessible — helping our customers achieve financial and energy independence.
The Role
As our Service Coordinator, you’ll be the front door of our service department — the first voice a customer hears when something needs attention, and the person who turns that call into a scheduled, well-prepared job. You’ll own intake, triage, scheduling, and parts logistics so our field technicians can focus on doing great work, and so every customer feels taken care of from the first call to the last follow-up.
What You’ll Do
- Field incoming service requests — calls, monitoring alerts, and customer messages — and quickly sort out what’s urgent and what can wait.
- Be the customer’s main point of contact from their first call through a finished job, keeping them informed every step of the way.
- Build and manage the field team’s daily schedule and on-call calendar, matching the right technician to the right job.
- Coordinate site access — gate codes, condo and military housing logistics, inter-island flights — so crews show up prepared and on time.
- Order and track replacement parts (inverters, batteries, and other components) from manufacturers so a job is never delayed waiting on something that should’ve been ordered already.
- Hand off cleanly to other teams — installation, sales, finance, field operations — when a case needs more than a service visit.
What You Bring
- 2+ years in service coordination, dispatch, customer support, or operations support — ideally in a technical or field-service industry (solar PV, electrical contracting, energy, HVAC, telecom, or similar).
- Strong organizational skills and comfort with scheduling tools and calendars (e.g., ServiceTitan, Jobber, Google Workspace, or a CRM like Salesforce).
- Excellent communication and triage instincts — you can size up a problem quickly and explain it clearly.
- The ability to juggle multiple priorities calmly, with a sharp eye for detail and follow-through.
- Basic technical curiosity — enough to ask the right questions and qualify an issue, even without a background in solar.
Nice to Have
- Experience in solar, battery storage, or another energy-service environment.
- Familiarity with equipment return/RMA processes.
- Hawai‘i-specific logistics know-how — inter-island flights, site-access protocols, and the like.
A Few Requirements
- Valid driver’s license in the state where you’ll work, and the ability to drive during the normal course of business.
- A clean driving record that can pass a background check.
Why Sunspear
We’re one of Hawai‘i’s fastest-growing companies, and how we work together matters as much as what we build. We keep four things front and center: learn every day, communicate explicitly, take accountability, then have fun, and finish what we start. When the whole team lives that, the company levels up — and so do you.
- Be part of a fast-growing company — a top-3 Hawai‘i solar provider — doing work that helps our neighbors save money while building a more sustainable Hawai‘i.
- Real room to grow: we build career paths from within and promote people who step up.
- A mentorship-driven team of industry veterans who want to see you succeed.
- Referral bonuses for helping grow our business.
- A close-knit, family-style culture — we work hard, keep our commitments, and still make time to celebrate wins together.
- Medical, dental, and more.
Equal Employment Opportunity
Sunspear Energy provides equal employment opportunity to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable Hawai‘i state and local laws governing nondiscrimination in employment.
Pay: $52,000.00 – $68,000.00 per year
Work Location: In person